Cookie Policy

This policy provides a clear explanation of how mysurewin uses cookies and similar tracking technologies to provide a stable and personalized gaming experience.

What Are Cookies

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the site to "remember" specific information about your visit, such as your preferred language or login status, so you do not have to re-enter this data every time you move to a new page. In addition to standard cookies, we may use similar technologies like local storage (which saves data on your browser for longer periods) and tracking pixels (tiny invisible images that notify us when a page has been viewed).

For a gaming platform, these tools are vital. They ensure that your session remains active while you browse the game lobby and help us maintain a secure environment by identifying unusual activity that could indicate fraud or multi-account abuse.

Types of Cookies We Use

We categorize the cookies used on our platform based on their purpose. Some are strictly necessary for the website to function, while others are optional and used to enhance your user experience.

How We Use Cookies

Third-Party Cookies

While mysurewin sets its own cookies, we also allow trusted external partners to place cookies on your device. These providers generally fall into three categories: analytics services that track site traffic, advertising networks that help us find new users, and payment processors that verify transactions for security. Because these cookies are managed by third parties, we do not have direct control over them. We encourage you to visit the individual policy pages of these service providers to understand their specific data handling practices.

How to Manage or Disable Cookies

Most modern browsers allow you to control how cookies are handled. You can usually find these settings under the "Privacy" or "Security" section of your browser menu.

You may also use "Incognito" or "Private" browsing modes. While this prevents cookies from being saved after you close the window, it does not stop cookies from being used during your active session.

Cookie Consent & Your Choices

Your primary method of controlling cookies is through the browser settings detailed above. Depending on your region and the version of our site you are accessing, you may encounter a notice allowing you to accept or decline specific categories of non-essential cookies. If you wish to change your preferences later, you can clear your browser cache and cookies to reset your choices.

Regarding your data, you may have certain rights—such as the right to access, correct, or delete your information—where provided by applicable laws in Malaysia. For more comprehensive details on how we handle your information, please refer to our Terms & Conditions.

Updates to This Cookie Policy

We may update this policy periodically to reflect changes in our technology or changes in legal requirements. We do not send individual notifications for every minor change, so we recommend checking the "Last Updated" date at the top of this page to ensure you have the most current information.

Contact Information

If you have questions regarding our use of cookies or wish to request further clarification on your data, please reach out to our team via the support center or contact the support email address provided in our website footer.